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Survey Questionnaire on User Experience and After-Sales Service for Midea Smart Home Products
1.
Your age group
18–25 years old
26–35 years old
36–45 years old
46–55 years old
56 years old and above
2.
Have you ever used Midea smart home products (such as air conditioners,
refrigerators, washing machines, smart door locks, etc.)?
Yes
No (End of questionnaire)
3. Which Midea smart product do you use most frequently?
Smart air conditioner
Smart refrigerator
Smart washing machine
Smart kitchen appliances
Smart security products (e.g.door locks, cameras)
Other
4.
How often do you typically use the smart automation features of Midea products each week?
1-2 times
3-5 times
6-10 times
More than 10 times
5.
To what extent do you believe smart features enhance the convenience of your daily life?
To a very great extent
To a considerable extent
Moderately
To a lesser extent
Not at all
6. Have you used any of the following Midea digital self-service tools?
The customer service bot withinthe MSmartHome app
Online intelligent fault diagnosis
Self-help repair guides or videos
Online repair booking system
Other
7. Are you satisfied with the efficiency of digital self-service tools in resolving issues?
Very satisfied
Satisfied
Fairly satisfied
Dissatisfied
Very dissatisfied
8.
Are you aware of the data privacy requirements for smart home appliances under the EU AI Act?
Very aware
Somewhat aware
Not aware
9. Are you concerned about smart appliances collecting your personal data?
Very concerned
Somewhat concerned
Not concerned
Never considered it
10.
Has the appliance trade-in subsidy scheme influenced your decision to purchase or replace Midea smart products?
Yes, significantly influenced
Somewhat influenced
Not influenced
11. How satisfied are you overall with Midea's smart home products?
Extremely dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely satisfied
12. How satisfied are you overall with Midea's after-sales service?
Extremely dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely satisfied
13.
What suggestions do you have for the future development of Midea's smart home ecosystem?
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