Survey questionnaire on the e-commerce market in Mozambique

Dear participants：

We are students from Zhejiang normal University from China. We are doing research on the e-commerce market in Moambique. I hope you will take a few minutes to fill out the questionnaire below. All the questionnaire is anonymous and used only for survey analysis and research.It will not be leaked. Your participation will help us tremendously. Thank you.

1. Gender

malefemaleWill not disclose

2. Age

Under 18 years of age18-15 years old26-35 years old36-45 years old46 years and older

3. City of residence

MaputoMatolaNampulaBeiraQuelimaneOther

4. Type of identity

Business/Company ClerkGovernment/Public SectorSelf employed/Small businessStudentLiberal professionsHousewife/UnemploymentOther

5. Monthly income range(Local currency:MZN)

Less than 5000 MZN5000-15000 MZN15000-30000 MZNMore than 30000 MZNWill not disclose

6. Devices and networks

Mobile phoneTabletComputerOther

7. Online shopping experience

Never used itUse occasionally(≥ One time in six months )Use frequently(≥ One time per month )Very frequently(≥ One time per week )

8. Common online shopping platforms

JumiaKiliMallLzyshopChina platform(Ali/ AliExpress )Social e-commerce(Facebook/Instagram)Other

9. Main categories of online consumption

Digital productsClosing，accessoriesBeauty and skin careHome essentialsFoodAppliancesMother and baby productsOther

10. Single consumption price(MZN)

Under 500500-20002000-5000More than 5000

11. Consumption payment methods you use when shopping online

Payment on arrival(COD)M-Pesa/ Mcash and other mobile walletsBank transferCredit cardsPlatforms to pay onlineOther

12. What do you think is the problem of e- commerce payments in Mozambique?

We don't use online paymentsConcerns about the safety of fundsNetworks instability leads to payment failureThe fees are too highTo few payment methods are supportedThere are no obvious problems

13. How do you usually receive goods?

Delivery to the doorPick-up point/ Agent point ickupThe post office collects itselfWe haven't successfully received the goods yet

14. What do you think is the main problem with logistics?

Delivery time was too longShipping is too expensivePackage damaged/lostCould not query logistics informationTownship/rural areas do not provide distribution

15. Please rate the current Mozambican e- commerce experience as simple and easy to use.

very dissatisfied

very satisfied

16. Please rate your current e-commerce experience in Mozambique: variety of products.

very dissatisfied

-77777

very satisfied

17. Please rate your current Mozambique e-commerce experience:goods are of a quality consistent with description

very dissatisfied

very satisfied

18. Please rate the current Mozambique e -commerce experience:reasonable price.

very dissatisfied

very satisfied

19. Please rate your current e-commerce experience:customer service and aftersales service.

very dissatisfied

very satisfied

20. The main factors that affect you online shopping are

PriceLogistics speeds and shipping costsPayment securityQuality of goodsAfter sale servicePlatform credibilityNetwork conditionsEvolution of others

21. Reasons why you don't want to or rarely shop online.

Don't trust online goodsFear of fakesThe logistics are too badPayment is inconvenientThe sales process is difficultGetting used to shopping offlineI won't use the internet to shopThe network is too expensive/ unstableOther

22. The desirable aspects of e-commerce platforms.

Reduce shipping costsIncrease the speed of deliveryExpand the range of home deliveryStrengthen authentically protectionImprove after-sales returns and exchangeSupport for more mobile paymentsThe operation is simplerMore offers

23. Suggestions for the future development of e-commerce in Mozambique.

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