FY25聯(lián)想武漢廠\n內(nèi)部客戶滿意度調(diào)查

尊敬的客戶：

    誠邀您參加FY25武漢廠客戶滿意度調(diào)查。

    本問卷旨在測(cè)量武漢廠的客戶滿意度，收集改進(jìn)意見。本問卷5分鐘即可完成，請(qǐng)您抽出寶貴時(shí)間填寫，非常感謝！

Dear customer

     We sincerely invite you to participate in the FY25 Lenovo Wuhan factory customer satisfaction survey.

     The questionnaire aims to measure the customer satisfaction of WHSC and collect improvement suggestions. The questionnaire can be completed in 5 minutes,Please take your precious time to fill in out. Thank you very much!

1. 請(qǐng)選擇您負(fù)責(zé)的業(yè)務(wù)范圍:
Please select the business scope(Multi-choice):
2. 您在工作中會(huì)接觸或關(guān)注武漢廠如下哪些方面：
Which of the following aspects of WHSC do you contact or pay attention to in your work：
3. 【A】質(zhì)量管理Quality Management
對(duì)于武漢廠質(zhì)量管理工作，您對(duì)以下項(xiàng)目的評(píng)價(jià)是？
What is your evaluation of the quality management work in WHSC for the following projects?
  • 0)不涉及Not involved
  • 1)非常不滿意Very dissatisfied
  • 2)不滿意Dissatisfied
  • 3)一般Acceptable
  • 4)滿意Satisfied
  • 5)非常滿意Very satisfied
1）物料質(zhì)量管理：來料檢驗(yàn)時(shí)效性Material Quality Management: Timeliness of Incoming Inspection
2）物料質(zhì)量管理：不良風(fēng)險(xiǎn)識(shí)別與預(yù)防（IQC攔截率）Material Quality Management: Defect Risk Identification and Prevention (Incoming Quality Control (IQC) Block Rate)  
3）物料質(zhì)量管理： 不良處置與改善(異常排查/凍結(jié)/退索賠時(shí)效) Material Quality Management: Defect Handling and Improvement
4）制程質(zhì)量控制：對(duì)質(zhì)量要求的配合與支持 Process Quality Control: Coordination and Support for Quality Requirements
5）制程質(zhì)量控制：日常稽核問題處理  Process Quality Control: Handling of Daily Audit Issues
6）制程質(zhì)量控制：質(zhì)量專項(xiàng)改善 Process Quality Control: Quality Special Improvement
7）制程質(zhì)量控制：CQA＆SQC DPPM改善和目標(biāo)達(dá)成 Process Quality Control: CQA＆SQC DPPM Improvement and Goal Achievement
8）產(chǎn)品質(zhì)量管理：產(chǎn)品質(zhì)量異常處理 Product Quality Management: Handling of Product Quality Abnormalities
9）產(chǎn)品質(zhì)量管理：客戶投訴處理 Product Quality Management: Customer Complaint Handling
10）產(chǎn)品質(zhì)量管理：海外RMA  Product Quality Management: Overseas RMA
11）變更管理：PCN變更的管控 Change Management: Control of PCN Changes
12）工廠審核與產(chǎn)品認(rèn)證：審核安排的配合與支持   Factory audit and product certification: coordination and support for audit arrangements
13）工廠審核與產(chǎn)品認(rèn)證：審核問題的改善 Factory audit and product certification: improvement of audit issues
14）ESD管理： WHSC ESD管理體系穩(wěn)定性和可靠性 ESD Management: Stability and Reliability of the WHSC ESD Management System
4.

您對(duì)2025年武漢廠在質(zhì)量管理方面的整體工作開展是否滿意？【1-6分不滿意，7-8分滿意，9-10分非常滿意】

Are you satisfied with the quality management of WHSC in 2025?【1~6Not satisfied, 7~8Satisfied , 9~10Very satisfied]
5.

如對(duì)【質(zhì)量管理】整體工作有其他意見與建議，請(qǐng)?jiān)诖颂岢觯?/b>請(qǐng)具體說明不滿意原因和案例，以及希望改善的部門，以便我們有針對(duì)性的進(jìn)行改善：

If you have any additional comments or suggestions regarding the overall Quality Management work, please provide them here. Kindly specify the reasons for dissatisfaction, relevant cases, and the department(s) you hope to see improvements in, so that we can make targeted improvements.

6. 【B】計(jì)劃/倉儲(chǔ)/生產(chǎn)/交付Planning/WH/Production/Delivery
對(duì)于武漢廠計(jì)劃/倉儲(chǔ)/生產(chǎn)/交付的工作開展，您對(duì)以下項(xiàng)目的評(píng)價(jià)是？
What is your evaluation of the following items regarding the planning/warehousing/production/delivery of WHSC?
  • 0)不涉及Not involved
  • 1)非常不滿意Very dissatisfied
  • 2)不滿意Dissatisfied
  • 3)一般Acceptable
  • 4)滿意Satisfied
  • 5)非常滿意Very satisfied
1）生產(chǎn)安排：計(jì)劃安排方面的工作配合、產(chǎn)能準(zhǔn)備、問題溝通 Production arrangement: Work coordination in planning and scheduling, production capacity preparation, and problem communication
2）生產(chǎn)安排：應(yīng)對(duì)訂單需求波動(dòng)、緊急訂單的柔性管理 Production arrangement: flexible management to cope with fluctuations in order demand and urgent orders
3）生產(chǎn)交付：交付需求的響應(yīng)速度 Production delivery: response speed to delivery requirements
4）生產(chǎn)交付：每月訂單交付達(dá)成，尾單關(guān)閉處置Production delivery: Monthly order delivery is achieved, and final orders are closed for disposal
5）倉儲(chǔ)管理：物料先進(jìn)先出管理Warehouse management: Material first in, first out management
6）倉儲(chǔ)管理：物料存儲(chǔ)環(huán)境管理 Warehouse Management: Material Storage Environment Management
7）倉儲(chǔ)管理：物料盤點(diǎn)準(zhǔn)確性Warehouse management: accuracy of material inventory
8）生產(chǎn)管理：生產(chǎn)部門執(zhí)行力和配合度 Production Management: Execution and Cooperation of Production Departments  
7.

您對(duì)2025年武漢廠在生產(chǎn)計(jì)劃安排、倉儲(chǔ)管理、生產(chǎn)和交付方面整體工作開展是否滿意？【1-6分不滿意，7-8分滿意，9-10分非常滿意】

Are you satisfied with the work of WHSC in production planning, storage management, production and delivery in 2025?【1~6Not satisfied, 7~8Satisfied , 9~10Very satisfied]

8.

如對(duì)【計(jì)劃/倉儲(chǔ)/生產(chǎn)/交付】整體工作有其他意見與建議，請(qǐng)?jiān)诖颂岢觯?/b>請(qǐng)具體說明不滿意原因和案例，以及希望改善的部門，以便我們有針對(duì)性的進(jìn)行改善：

If you have any other comments or suggestions regarding the overall work in planning, warehousing, production, and delivery, please provide them here.Kindly specify the reasons for dissatisfaction, relevant cases, and the department(s) you hope to see improvements in, so that we can make targeted improvements.

9. 【C】工程/技術(shù)/設(shè)備/數(shù)字化Engineering/Technology/Equipment/Digital
對(duì)于制造工程/技術(shù)/設(shè)備/數(shù)字化的工作開展，您對(duì)以下項(xiàng)目的評(píng)價(jià)是？
For manufacturing engineering/technology/equipment/digitalization work, what is your evaluation of the following items?
  • 0)不涉及Not involved
  • 1)非常不滿意Very dissatisfied
  • 2)不滿意Dissatisfied
  • 3)一般Acceptable
  • 4)滿意Satisfied
  • 5)非常滿意Very satisfied
1）工程服務(wù)：客戶工程需求的配合與支持 Engineering Services: Coordination and Support for Customer Engineering Requirements
2）工程技術(shù)：新的制造工藝的導(dǎo)入和應(yīng)用 Engineering Technology: Introduction and Application of New Manufacturing Processes
3）工程技術(shù)：制造工藝技術(shù)的改善和提升 Engineering Technology: Improvement and Enhancement of Manufacturing Process Technology
4）工程分析：制程風(fēng)險(xiǎn)識(shí)別與預(yù)防 Engineering Analysis: Process Risk Identification and Prevention 
5）工程分析：制造異常的工程分析、處置和改善 Engineering analysis: engineering analysis, disposal, and improvement of manufacturing anomalies
6）KPI管理：產(chǎn)品直通率（FTY/FPY）的改善和目標(biāo)達(dá)成 KPI management: Improvement of product through rate (FTY/FPY) and achievement of goals
7）工程變更：ECN變更管理 Engineering Change: ECN Change Management
8）工程變更：TCN變更管理 Engineering Change: TCN Change Management
9）設(shè)備管理：新設(shè)備的導(dǎo)入和應(yīng)用 Device Management: Import and Application of New Devices
10）設(shè)備管理：設(shè)備日常維護(hù)和保養(yǎng) Equipment management: daily maintenance and upkeep of equipment
11）工裝管理：新工裝/夾具的導(dǎo)入和應(yīng)用 Fixture Management: Import and Application of New Fixtures/Fixtures
12）數(shù)字化：工廠自動(dòng)化、數(shù)字化對(duì)生產(chǎn)、工藝的改善與提升 Digitization: Factory automation, improvement
10.

您對(duì)2025年武漢廠在制造工程技術(shù)方面的整體工作開展是否滿意？【1-6分不滿意，7-8分滿意，9-10分非常滿意】

Are you satisfied with the work of WHSC in manufacturing engineering technology in 2025?【1~6Not satisfied, 7~8Satisfied , 9~10Very satisfied]

11.

如對(duì)【制造工程/技術(shù)/設(shè)備/數(shù)字化】整體工作有其他意見與建議，請(qǐng)?jiān)诖颂岢觯?/b>請(qǐng)具體說明不滿意原因和案例，以及希望改善的部門，以便我們有針對(duì)性的進(jìn)行改善：

If you have any other comments or suggestions regarding the overall work in Manufacturing Engineering, Technology, Equipment, and Digitalization, please provide them here. Please specify the reasons for dissatisfaction, relevant cases, and the department(s) where improvements are hoped for, so that we can make targeted improvements.

12. 【D1】新品導(dǎo)入 New Product Introduce
對(duì)于武漢廠新品導(dǎo)入的工作開展，您對(duì)以下項(xiàng)目的評(píng)價(jià)是？
For the work of new product introduction in WHSC, what is your evaluation of the following items?
  • 0)不涉及Not involved
  • 1)非常不滿意Very dissatisfied
  • 2)不滿意Dissatisfied
  • 3)一般Acceptable
  • 4)滿意Satisfied
  • 5)非常滿意Very satisfied
1） 新品需求服務(wù)：客戶新品導(dǎo)入需求的配合與支持 New Product Requirement Service: Coordination and Support for Customer New Product Introduction Requirementsuct introduction needs
2）新品質(zhì)量管理：新產(chǎn)品質(zhì)量問題識(shí)別的全面性和專業(yè)性New Product Quality Management: Comprehensiveness and Expertise in Issue Identification
3） 新品質(zhì)量管理：新產(chǎn)品質(zhì)量問題處理過程中的支持配合New Product Quality Management: Support and Collaboration in Issue Resolution
4） 新品質(zhì)量管理：新產(chǎn)品質(zhì)量問題的整體關(guān)閉率New Product Quality Management: Overall Closure Rate for New Product Quality Issues
5） 新品質(zhì)量管理：試產(chǎn)工程問題的識(shí)別及分析 New Product Quality Management: Identification and Analysis of Trial Production Engineering Issues
6） 樣機(jī)管理：試產(chǎn)樣機(jī)規(guī)劃合理性 Trial production prototype management: rationality of prototype planning
7） 樣機(jī)管理：試產(chǎn)樣機(jī)生產(chǎn)進(jìn)度跟進(jìn)及時(shí)性 Trial production prototype management: timely follow-up of prototype production progress
8） 新品管理：試產(chǎn)和量產(chǎn)前的點(diǎn)檢及資源準(zhǔn)備New Product Management: Pre-Production Verification and Resource Readiness for Trial and Mass Production
9） 新品管理：試產(chǎn)后的總結(jié)和復(fù)盤 New Product Management: Post-Trial Summary and Review
13.

您對(duì)2025年武漢廠在新品導(dǎo)入方面的整體工作開展是否滿意？【1-6分不滿意，7-8分滿意，9-10分非常滿意】

Are you satisfied with the overall performance of WHSC in new product introduction during 2025?【1~6Not satisfied, 7~8Satisfied , 9~10Very satisfied]

14.

如對(duì)【新品導(dǎo)入】整體工作有其他意見與建議，請(qǐng)?jiān)诖颂岢觯?/b>請(qǐng)具體說明不滿意原因和案例，以及希望改善的部門，以便我們有針對(duì)性的進(jìn)行改善：

If you have any other comments or suggestions regarding the overall New Product Introduction work, please provide them here. Please specify the reasons for dissatisfaction, relevant cases, and the department(s) where improvements are desired, so that we can make targeted improvements.

15. 【D2】新品運(yùn)營 New product operation
對(duì)于武漢廠新品運(yùn)營的工作開展，您對(duì)以下項(xiàng)目的評(píng)價(jià)是？
For the work of WHSC new product operation, what is your evaluation of the following projects?
  • 0)不涉及Not involved
  • 1)非常不滿意Very dissatisfied
  • 2)不滿意Dissatisfied
  • 3)一般Acceptable
  • 4)滿意Satisfied
  • 5)非常滿意Very satisfied
1） 新品運(yùn)營：新品物料管理支持 New Product Operations: New Product Material Management Support
2） 新品運(yùn)營：樣機(jī)庫存管理支持 New product operation: support for prototype inventory management
3）全球出貨：海外樣機(jī)及海外發(fā)貨支持Global Shipment: Support for Overseas Prototypes and Shipping
4）全球出貨：產(chǎn)品周邊及附件發(fā)貨支持 Global shipping: support for shipping product peripherals and accessories
5）全球出貨：新品全球出貨支持Global Shipment: Support for New Product Global Shipments
6）全球出貨：全球海外工廠支持 Global Shipment: Support for Overseas Factory Operations
16.

您對(duì)2025年武漢廠新品運(yùn)營方面的整體工作開展是否滿意？【1-6分不滿意，7-8分滿意，9-10分非常滿意】

Are you satisfied with WHSC New product operation in 2025?【1~6Not satisfied, 7~8Satisfied , 9~10Very satisfied]

17.

如對(duì)【新品運(yùn)營】整體工作有其他意見與建議，請(qǐng)?jiān)诖颂岢觯?/b>請(qǐng)具體說明不滿意原因和案例，以及希望改善的部門，以便我們有針對(duì)性的進(jìn)行改善：

If you have any other comments or suggestions regarding the overall work of New Product Operations, please provide them here. Please specify the reasons for dissatisfaction, relevant cases, and the department(s) where improvements are desired, so that we can make targeted improvements

18. 【E】服務(wù)支持 Service
對(duì)于武漢廠后勤服務(wù)與支持的工作開展，您對(duì)以下項(xiàng)目的評(píng)價(jià)是？
For the logistics service and support work of WHSC, what is your evaluation of the following items?
  • 0)不涉及Not involved
  • 1)非常不滿意Very dissatisfied
  • 2)不滿意Dissatisfied
  • 3)一般Acceptable
  • 4)滿意Satisfied
  • 5)非常滿意Very satisfied
1）對(duì)于后勤和服務(wù)需求的響應(yīng)及處置 Response and disposal of logistics and service requirements
2）建議或投訴的響應(yīng)及處置 Response and disposal of suggestions or complaints
3）后勤服務(wù)相比往年的改善提升 Logistics services have improved compared with previous years
4）安全、健康管理及提供的服務(wù) Safety and health management and services provided
5）工作環(huán)境改善和提升 Work Environment Improvement and Enhancement
19.

您對(duì)2025年武漢廠在服務(wù)與支持方面的整體工作開展是否滿意？【1-6分不滿意，7-8分滿意，9-10分非常滿意】

Are you satisfied with the logistics service and support of WHSC in 2025?【1~6Not satisfied, 7~8Satisfied , 9~10Very satisfied]

20.

如對(duì)【服務(wù)與支持】整體工作有其他意見與建議，請(qǐng)?jiān)诖颂岢觯?/b>請(qǐng)具體說明不滿意原因和案例，以及希望改善的部門，以便我們有針對(duì)性的進(jìn)行改善：

If you have any other comments or suggestions regarding the overall work of Logistics Services and Support, please provide them here. Please specify the reasons for dissatisfaction, relevant cases, and the department(s) where improvements are desired, so that we can make targeted improvements.

21. 【F】戰(zhàn)略與運(yùn)營 Strategy&Operation
對(duì)于武漢廠戰(zhàn)略與運(yùn)營的工作開展，您對(duì)以下項(xiàng)目的評(píng)價(jià)是？
For the strategy and operation of WHSC, what is your evaluation of the following items?
  • 0)不涉及Not involved
  • 1)非常不滿意Very dissatisfied
  • 2)不滿意Dissatisfied
  • 3)一般Acceptable
  • 4)滿意Satisfied
  • 5)非常滿意Very satisfied
1）對(duì)供應(yīng)鏈和LME策略的承接和支持 Undertake and support supply chain and LME strategies
2）對(duì)MDSC策略的承接和支持 Undertaking and support for the MDSC strategy
3）數(shù)字化轉(zhuǎn)型 Digital transformation
4）對(duì)LME KPI的支持 Support for LME KPI
5）對(duì)LME項(xiàng)目的支持 Support for LME project
6）對(duì)MDSC項(xiàng)目的支持 Support for the MDSC project
22.

您對(duì)2025年武漢廠在戰(zhàn)略與運(yùn)營方面的整體工作開展是否滿意？【1-6分不滿意，7-8分滿意，9-10分非常滿意】

Are you satisfied with the strategy and operation of WHSC in 2025? 【1~6Not satisfied, 7~8Satisfied , 9~10Very satisfied]

23.

如對(duì)【戰(zhàn)略與運(yùn)營】整體工作有其他意見與建議，請(qǐng)?jiān)诖颂岢觯?/b>請(qǐng)具體說明不滿意原因和案例，以及希望改善的部門，以便我們有針對(duì)性的進(jìn)行改善：

If you have any other comments or suggestions regarding the overall Strategy and Operations work, please provide them here. Please specify the reasons for dissatisfaction, relevant cases, and the department(s) where improvements are desired, so that we can make targeted improvements.

24.

填寫人信息 (Your Information)

    組織名稱（Organization）：

25. 部門名稱（Dept.）
26.

姓名（ Name）：