SIMULATION CRITIQUE FORM - Astral Lake Chinese Restaurant \n模擬營運評估表 - 星湖閣中餐廳

       歡迎蒞臨常州高新索菲特酒店！衷心感謝您參與本次餐飲試營業(yè)體驗活動。我們由衷希望，您已在此度過了一段舒適愉悅的用餐時光。
       占用您片刻寶貴時間，誠邀您分享本次用餐體驗的滿意度，您的寶貴意見將助力我們臻于至善。
Welcome to Sofitel Changzhou Hi-Tech District!
We sincerely appreciate your presence at our F&B Simulation. It is our heartfelt wish that you have enjoyed a delightful experience here.
We sincerely invite you to share your satisfaction feedback on this dining experience. Your precious opinions will help us strive for continuous excellence.
1. 您的就餐日期 Date
2. 您的姓名 Name
員工狀況 
Talents Condition
3. 員工是否熱情、禮貌地問候您？（法式問候 Bonjour/Bonsoir）
Were the guests greeted pleasantly and courteously by the talents? (French Greeting-Bonjour/Bonsoir)
4. 保持微笑與目光交流
Smile, keep eye contact 
5. 制服是否整潔干凈
Is the uniform in clean and presentable condition
6. 發(fā)型，妝容，指甲，是否整潔干凈
Is the hair, make-up, nails in presentable condition
餐飲服務體驗 
Food & Beverages Service Experience
7. 咨客是否使用正確的問候語
Did the hostess greet you in a professional manner
8. 咨客是否為你領(lǐng)迎到坐位
Did the hostess show you to your table
9. 服務員是否使用正確的問候語
Did the service talents greet you in a professional manner
10. 服務員是否為你提供及講解菜單
Did the service talents present and explain the menu to you
11. 服務員是否為你推薦菜單及飲料
Did the service talents provide any recommendation on the menu and drinks to you
12. 服務員是為你否正確的為你點餐
Did the service talents take your order correctly
13. 服務員是否與你確認點單
Did the service talents reconfirm your order
14. 服務員上菜時是否有介紹菜品（招牌菜）
Did the service talents introduce the dishes (especially the signature dishes) when serving them
15. 服務員是否主動為你收盤子
Did the service talents clear your plates automatically
16.
服務員是否主動為你更換毛巾(包廂)
Did the service talents change your towel（PDR）
17. 服務員是否主動為你添加酒水
Did the service talents refill your glass.
18. 服務員是否主動向你征詢滿意度
Did the service talents check your satisfaction automatically
食品與飲料體驗 
Food &Beverages Experience
19. 菜品及飲料等候時間適中
Food & beverages timely presented
20. 菜品及飲料溫度適中
Food & beverages temperature properly presented
21. 菜品及飲料口感及味道適中
Food & beverages taste properly presented
22. 服菜品及飲料口感及擺盤美觀度
Food & beverages presentation properly presented
整體體驗是否良好
Overall Experience
23. 再次感謝您參與本次餐飲試營業(yè)體驗活動，煩請您對本次體驗進行打分，您的反饋將是我們優(yōu)化服務的重要參考。
We sincerely appreciate you taking the time to attend our simulation. We kindly request you to rate your experience with us, which will guide us in our pursuit of excellence.

評分標準 Standard of rating:
1：非常不滿意，2：不滿意，3 ：沒印象，4：滿意，5：非常滿意;
1: Very dissatisfied, 2: Dissatisfied, 3:Neutrality, 4:Satisfied, 5: Very satisfied
24. 其它意見 Other comments:
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